FAQ

Appliance Pro serves homeowners and renters who value premium home appliances and efficient kitchen solutions. Our typical customers are:

• Busy professionals seeking time-saving appliances
• Home chefs looking for quality cooking equipment
• Tech-savvy individuals interested in smart home devices
• Health-conscious consumers needing diagnostic tools
• DIY enthusiasts requiring reliable equipment

We cater to customers worldwide who appreciate British quality and global delivery convenience.

Our online store offers a premium, professional shopping experience with:

• Clean, modern interface for easy navigation
• Organised product categories from kitchen to personal care
• Detailed product information with a focus on quality and functionality
• Reliable global delivery options clearly presented

We maintain a professional yet approachable tone that reflects our commitment to quality appliances and excellent service.

We focus on premium home and kitchen appliances with these key characteristics:

• Quality: Durable, reliable products from trusted brands
• Innovation: Modern solutions like coffee machines and smart appliances
• Efficiency: Energy-saving options including fridges and washing machines
• Convenience: Time-saving devices like food processors and microwaves
• Health-focused: Personal care and diagnostic equipment

Yes! Many of our appliances, particularly in our refrigeration and laundry categories, feature energy-efficient designs to help reduce your household’s environmental impact while saving on utility bills.

Consider these factors when selecting appliances:

• Your household size and usage patterns
• Available space in your kitchen or home
• Desired features and technological capabilities
• Energy efficiency ratings
• Your budget and long-term value

Our customer service team can provide personalised recommendations if you contact us at [email protected].

During checkout, you’ll have the option to create an account by providing your email address and creating a password. Account benefits include:

• Faster checkout on future orders
• Order history tracking
• Saved payment methods (securely stored)
• Personalised product recommendations

Click “Forgot password” on the login page and enter your registered email address. You’ll receive instructions to create a new password. If you don’t see the email, please check your spam folder.

We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t yet entered the shipping process.

We accept all major payment cards:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely through encrypted connections.

Absolutely. We use industry-standard SSL encryption to protect all transactions. Your payment information is processed securely, and we never store complete credit card details on our servers.

Common reasons for payment declines include:

• Insufficient funds in your account
• Incorrect card details entered
• Your bank’s security measures blocking the transaction
• Reaching your card’s spending limit

We recommend contacting your card issuer if you’re unsure why your payment was declined. You can also try an alternative payment method.

We ship worldwide to most countries, excluding select regions in Asia and some remote areas. During checkout, you can enter your address to confirm we deliver to your location.

We offer two reliable shipping methods: Note: Delivery times are estimates and may vary by destination.

We typically process orders within 1-2 business days. You’ll receive a confirmation email when your order ships with tracking information.

Yes! Once your order ships, you’ll receive an email with tracking information. You can track your package directly through the carrier’s website using the provided tracking number.

For most appliances, someone should be present to accept delivery. Larger items like cookers may require scheduling. The carrier may leave smaller packages if safe to do so, depending on your location.

While we strive to meet all delivery estimates, occasional delays can occur due to customs processing, weather, or carrier issues. If your package is significantly delayed, please contact us at [email protected] with your order number, and we’ll investigate.

We offer a 15-day return policy from the date of delivery. To be eligible for return:

• The item must be unused and in original packaging
• All accessories and documentation must be included
• The item must not be damaged or altered

Some large appliances may have special return requirements – please contact us before returning.

Contact our customer service team at [email protected] within 15 days of receiving your order. Include:

• Your order number
• The item(s) you wish to return
• Reason for return

We’ll provide return instructions and any applicable return labels.

Customers are generally responsible for return shipping costs unless the return is due to our error (wrong item shipped) or a defective product. We recommend using a trackable shipping method for returns.

Once we receive and inspect your return, we’ll process your refund within 5 business days. The time it takes for the refund to appear in your account depends on your payment provider, typically:

• Credit/debit cards: 3-10 business days
• PayPal: Usually within 24 hours

Please contact us immediately at [email protected] with photos of the damaged item and packaging. We’ll arrange for a replacement or refund and may ask you to return the damaged item (at our expense).

Our customer service team is available via email at [email protected]. Please include your order number (if applicable) and detailed questions for fastest service.

Our UK-based customer service team operates Monday-Friday, 9:00 AM to 5:00 PM GMT. Emails received outside these hours will be answered the next business day.

Our headquarters is at:
70 Alfreton Rd, Nottingham, GB NG2I 1VM
United Kingdom