At Appliance Pro, we’re committed to providing premium home appliances with exceptional service. Our shipping and returns policies are designed to give you peace of mind with every purchase.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and public holidays). You’ll receive an email confirmation with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to meet your needs:

  • Standard Shipping (£12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after dispatch
    • Includes full tracking
  • Free Shipping (Orders over £50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after dispatch
    • Basic tracking included

Note: Delivery times are estimates and may vary depending on your location and customs processing. We ship worldwide, excluding some Asian countries and remote areas.

Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.

Returns & Exchanges

We want you to be completely satisfied with your Appliance Pro purchase. If you’re not happy with your order, our straightforward returns process makes it easy to get a refund or exchange.

Our Returns Policy

You may return most items within 15 days of receiving your order for a full refund or exchange. To be eligible for a return:

  • The item must be unused and in its original packaging
  • All accessories, manuals, and original tags must be included
  • The item must be in the same condition as when you received it

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Personal Care items (electric toothbrushes, shavers, etc.)
  • Health & Diagnostics equipment
  • Any product where the hygiene seal has been broken

How to Initiate a Return or Exchange

Step 1: Contact Our Customer Service

Email our returns team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Content:
Dear Appliance Pro Team,

I would like to request a [return/exchange] for my recent purchase.

Order Number: [Insert]
Product Name: [Insert]
Reason for Return: [Insert]

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Your Return Authorization

Within 2 business days, we’ll email you:

  • A Return Merchandise Authorization (RMA) number
  • Detailed return instructions
  • The return shipping address

Step 3: Package and Ship Your Return

Please ensure:

  • The RMA number is clearly marked on the outside of the package
  • The item is securely packaged in its original box with all protective materials
  • You retain proof of postage until your refund is processed

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 5 business days
  • Your refund will be credited to your original payment method
  • Shipping costs are non-refundable (except for faulty items)

Refund Timelines

Depending on your payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 3-10 business days to appear on your statement
  • PayPal: Typically appears within 24 hours

Important Note: Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your financial institution. This is beyond our control, but we’re happy to provide documentation if needed.

Exchange Process

For exchanges:

  • Follow the same return process above
  • In your initial email, specify the replacement product you’d like
  • We’ll ship your replacement once we receive the original item
  • Any price differences will be charged/refunded accordingly

Damaged or Faulty Items

If your item arrives damaged or is faulty:

  • Contact us immediately at [email protected]
  • Include photos of the damage or a description of the fault
  • We’ll arrange a free return and replacement at no cost to you

Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The item is faulty or damaged
  • We sent the wrong item

For your protection, we recommend using a trackable shipping service.

Need Help?

Our customer service team is here to assist with any questions about shipping, returns or exchanges. Contact us at:

  • Email: [email protected]
  • Postal Address: Appliance Pro, 70 Alfreton Rd, Nottingham, GB NG2I 1VM