Welcome to Appliance Pro! These Terms and Conditions govern your use of our website (applianceprosales.com) and all purchases made through it. By accessing our site and making purchases, you agree to comply with these terms.

1. About Us

Appliance Pro is a premium home appliance retailer based at:

70 Alfreton Rd,
Nottingham,
GB NG2I 1VM

Our customer service team can be reached at [email protected].

2. Website Use

2.1 Eligibility

To place orders through our website, you must:

  • Be at least 18 years old
  • Have legal capacity to enter into binding contracts
  • Reside in a country we ship to (excluding certain Asian countries and remote areas)

2.2 Account Responsibility

If you create an account with us, you are responsible for:

  • Maintaining the confidentiality of your login details
  • All activities that occur under your account
  • Providing accurate and current information

2.3 Intellectual Property

All content on our website (text, graphics, logos, product designs) is the property of Appliance Pro or our licensors and is protected by intellectual property laws. You may not:

  • Reproduce, distribute, or modify any content without our express permission
  • Use our trademarks or branding without authorization
  • Use automated systems to extract data from our site

3. Products and Services

3.1 Product Descriptions

We take care to ensure our product descriptions are accurate, but:

  • Images are for illustrative purposes only
  • Minor variations in color or design may occur
  • Specifications may change as manufacturers update products

If you receive a product that significantly differs from its description, please contact us immediately.

3.2 Product Availability

All orders are subject to product availability. If an item becomes unavailable after you place your order, we will notify you and either:

  • Offer a suitable alternative, or
  • Cancel the item and refund any payments made

3.3 Services

We offer:

  • Worldwide shipping (with some regional exceptions)
  • Customer support via email
  • Returns and exchanges within 15 days of receipt

4. Ordering and Payment

4.1 Order Process

Placing an order involves:

  1. Selecting products and adding them to your cart
  2. Providing accurate delivery information
  3. Choosing a payment method
  4. Reviewing and confirming your order

You will receive an order confirmation email once your order is placed.

4.2 Pricing

All prices are:

  • In GBP (£)
  • Inclusive of VAT (where applicable)
  • Exclusive of shipping costs unless stated otherwise

We reserve the right to correct pricing errors that may occur.

4.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Payment is processed at the time of order. Your card will be charged when we confirm your order.

4.4 Order Acceptance

Your order represents an offer to purchase which we may accept or decline at our discretion. Reasons for declining may include:

  • Pricing errors
  • Suspected fraudulent activity
  • Product unavailability
  • Shipping restrictions to your location

5. Shipping and Delivery

5.1 Processing Time

We process orders within 1-2 business days (excluding weekends and public holidays).

5.2 Shipping Options

We offer two shipping methods:

  • Standard Shipping (£12.95): via DHL or FedEx, delivered within 10-15 business days after dispatch
  • Free Shipping: via EMS for orders over £50, delivered within 15-25 business days after dispatch

Delivery times are estimates and may vary due to factors beyond our control.

5.3 Delivery Issues

If your order doesn’t arrive within the estimated timeframe:

  1. Check your tracking information
  2. Contact the shipping carrier
  3. If unresolved, contact our customer service

We are not liable for delays caused by customs, weather, or other unforeseen circumstances.

6. Returns and Refunds

6.1 Returns Policy

You may return most items within 15 days of receipt for a full refund or exchange, provided:

  • The item is unused and in original packaging
  • All accessories and manuals are included
  • The item is in the same condition as received

6.2 Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Personal Care items (electric toothbrushes, shavers, etc.)
  • Health & Diagnostics equipment
  • Any product with broken hygiene seals

6.3 Return Process

To initiate a return:

  1. Contact us at [email protected] with your order details
  2. Wait for our Return Merchandise Authorization (RMA)
  3. Ship the item back with the RMA clearly marked

6.4 Refunds

Refunds will be issued:

  • Within 5 business days of receiving your return
  • To your original payment method
  • Excluding original shipping costs (unless item is faulty)

Refund processing times vary by payment method (3-10 days for cards, typically 24 hours for PayPal).

7. Warranties and Liability

7.1 Manufacturer Warranties

Most products come with manufacturer warranties. Please:

  • Register your product with the manufacturer when required
  • Keep your proof of purchase
  • Contact us if you need assistance with warranty claims

7.2 Our Liability

Appliance Pro’s liability is limited to:

  • The purchase price of the product
  • Direct damages caused by our negligence

We are not liable for:

  • Indirect or consequential damages
  • Improper product use
  • Modifications made to products
  • Events beyond our reasonable control

8. Privacy and Data Protection

Your privacy is important to us. Please see our separate Privacy Policy for details on how we collect, use, and protect your personal data.

9. General Provisions

9.1 Changes to Terms

We may update these Terms periodically. The current version will always be available on our website.

9.2 Governing Law

These Terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of English courts.

9.3 Severability

If any provision of these Terms is found invalid, the remaining provisions will remain in full effect.

9.4 Contact Us

For questions about these Terms or any other matter, please contact:

Appliance Pro Customer Service
Email: [email protected]
70 Alfreton Rd, Nottingham, GB NG2I 1VM